Refund & Return Policy

The 30-Day Clean Air Guarantee

Use the whole filter. Then decide.

Not "keep it sealed and change your mind." Actually use it. Take it to the apartment, the hotel room, the family visit, the moment you bought it for. If your first cartridge does not do what we said it would, tell us within 30 days of delivery and we refund the device with the used filter still in it. Keep the sleeve. No hoops, no restocking fees, no risk.

We would rather take the return than have you quietly decide clean air was a marketing claim.

How the Guarantee Works

• Request a refund within 30 days of delivery, for any reason. Satisfaction is the only condition, so you can use the product and still be covered. One guarantee per customer; sealed, unused products follow the standard 30-day return policy.
• For sanitary reasons, used filtration devices usually don't need to be shipped back. We'll tell you when you reach out if a return shipment is needed for unused items.
• Defective or damaged products are replaced or refunded at any time at no cost to you.

How to Request a Refund

• Email contact@shopphilter.com with your order number and a quick note on what didn't work for you.
• If a return shipment is needed, we'll send you a Return Authorization (RA) number and instructions.
• We are available via email Monday through Friday, 9 AM to 5 PM PST.

Refund Process

• Once your request is confirmed by our team, your refund is on its way. There's no inspection gate for satisfaction refunds.
• Refunds are processed to your original payment method within 5-10 business days.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. To get a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at contact@shopphilter.com. Include photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.

Subscription Orders

Subscription orders may be cancelled at any time before the next billing cycle. Refunds for subscription orders follow the same return policy outlined above.